Admin Executive

Job Descriptions

Responsibilities:

• Managing office administrative activities
• Maintaining compliance and completing work in a timely manner
• Ensuring all job files are properly audited and contain all required documentation
• Managing the efficient operation and appropriate support of all business functions
• Answering calls, providing customer service with empathy and documenting messages
• Identifying potential issues and providing effective solutions
• Maintaining communication with various parties over the phone or by email
• Managing and improving customer satisfaction, including the resolution of complaints
• Representing the Company with honesty, integrity, and professionalism
• IT support, facilitating weekly computer backups, software upgrades and organization
• Assist in tracking employee hours and expenses for projects
• Conduct research and gather data for a variety of projects or business development plans
• Utilizing specialized software for data analysis, forecasting, budgeting, and project management
• Supporting marketing efforts and continuing to grow personally and professionally in the business
• Mentoring new colleagues when needed to efficiently perform all assigned tasks

Qualifications:

• Excellent communication skills in English with the ability to work effectively with customers, vendors, employees, and management
• Master's degree in accounting or engineering preferred / Any graduate
• Additional qualification as an administrative assistant or cost estimator will be preferred
• Proficient in utilizing Microsoft Office Suite
• Comfortable with VOIP services and 24/7 work timings
• Ability to work independently as well as part of a team
• Min 2 years of experience in dealing with American clients over the phone
• Strong organizational skills with attention to detail and critical thinking
• Multi-tasking and navigation in a Windows environment
• Willingness to learn and passion for helping others
• Prior experience in International BPO/KPO specifically in US process is highly valued
• Excellent verbal and written communication skills are essential for interacting with customers effectively
• Ability to handle customer inquiries and resolve issues efficiently
• Strong interpersonal skills to build rapport with customers and handle difficult situations calmly

Company Profile

We offer the Calibration and repairing facilities under one roof for following equipments: Process Instrument: Electronic/pneumatic indicators/controller recorders Pressure transmitter Level Transmitter (D.P.T based) Pneumatic valve positioners F/V converters (frequency to voltage) P.I.D controller for process variables Electro-Magnetic flow meter Pressure Gauge/Vacuum Gauge Temperature transmitter Flow Transmitter (D.P.T.based) 4-20 mA valve positioners I/P converters Limit Switches Thermocouple, R.T.D Flow integrator/Totalizer Temp Gauge