Sr. CRM Executive
04-06 - years
Pune
04-06 - years
Pune
20 to 35000
Job Descriptions
Job Summary
We are looking for an experienced Senior CRM Executive to manage customer relationships, ensure exceptional customer service, and support business growth through effective client engagement. The candidate will be responsible for handling key customer accounts, managing enquiries, coordinating with internal teams, and improving customer satisfaction and retention.
Location: Shivaji Nagar, Pune, Maharashtra
Qualifications
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MBA Marketing
Basic Info
Desire candidate profile
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Key Responsibilities Manage and maintain relationships with existing and key customers. Handle customer enquiries, complaints, and service requests, ensuring timely resolution. Coordinate with sales, production, dispatch, and accounts teams for smooth order execution. Track customer orders, deliveries, payments, and after-sales support. Maintain and update CRM software with accurate customer information and interaction history. Conduct regular follow-ups with customers to ensure high levels of satisfaction and retention. Prepare quotations, proposals, customer reports, and MIS reports. Identify opportunities for upselling, cross-selling, and repeat business. Analyze customer feedback and recommend process improvements to enhance customer experience. Support the sales and marketing teams in achieving business objectives and customer retention goals. Required Skills Strong knowledge of Customer Relationship Management (CRM) and customer service processes. Excellent communication, negotia
Company Hiring For
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Sr. CRM Executive
Company Profile
It began with a belief that homes deserve care and responsibility. Years ago, Windsor Shelters began working on residential developments in Pune with a straightforward approach — understand what people need in a home and build with patience and attention to detail. The projects were never about speed alone; they were about creating places where families could settle comfortably.
